Technical Inside Sales Representative - Wood

Position Summary: Support the front end of the sales process by providing excellent customer service while maintaining solid business relationships with our customers and other departments within the organization.

Position Qualifications:

Minimum Education:               Associates Degree in management or a related social science.

Preferred Education:               Bachelor degree in sales or business

Preferred Experience:             Two or more years in customer service

Special Qualifications:            PC skills, Microsoft Office Suite, Salesforce CRM Software, Excellent organization, time management and customer service skills

Position Accountabilities: 

  1. Assists sales department with developing sales or account strategies for customers, aids and support the account strategy.
  2. Applies basic understanding of products and services across the company to assist customers, dealers and regionals sales managers with technical information/application requirements.
  3. Qualify new leads and sales opportunities as they enter from the web or phone.
  4. Assist sales department to reach or exceed sales goals by supporting technical application review.  Specifically, support the sales process in review of prints/specifications or application requirements, supplying technical information to dealer network, customers, regional sales managers.
  5. Completes appropriate documentation to facilitate the order process and responds to questions as necessary; ensures production orders are accurate and documents are complete.
  6. Coordinate the sample process, to include set up and conduct tests of customer samples on completed product units, under operational conditions to investigate design proposals for improving equipment performance.
  7. Manage process & team activity to record test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods.
  8. Recommend inventory for abrasive belts for the lab. Be knowledgeable of new abrasives for metal and wood applications.
  9. Support trade shows and promotional events as needed. Show management of internal and external needs and adhering to the budget.
  10. Perform other related duties as assigned.
  • Max. file size: 20 MB.
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