Technical Inside Sales Representative - Wood

Position Summary:

Support the front end of the sales process by providing excellent customer service while maintaining solid business relationships with our customers and other departments within the organization.

Position Qualifications:

Minimum Education: Associates Degree in management or a related social science.

Preferred Education: Bachelor degree in sales or business

Preferred Experience: Two or more years in customer service

Special Qualifications: PC skills, Microsoft Office Suite, Salesforce CRM Software, Excellent organization, time management and customer service skills

Position Accountabilities: 

  • Assists sales department with developing sales or account strategies for customers, aids and support the account strategy.
  • Applies basic understanding of products and services across the company to assist customers, dealers and regionals sales managers with technical information/application requirements.
  • Qualify new leads and sales opportunities as they enter from the web or phone.
  • Assist sales department to reach or exceed sales goals by supporting technical application review.  Specifically, support the sales process in review of prints/specifications or application requirements, supplying technical information to dealer network, customers, regional sales managers.
  • Completes appropriate documentation to facilitate the order process and responds to questions as necessary; ensures production orders are accurate and documents are complete.
  • Coordinate the sample process, to include set up and conduct tests of customer samples on completed product units, under operational conditions to investigate design proposals for improving equipment performance.
  • Manage process & team activity to record test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods.
  • Recommend inventory for abrasive belts for the lab. Be knowledgeable of new abrasives for metal and wood applications.
  • Support trade shows and promotional events as needed. Show management of internal and external needs and adhering to the budget.
  • Perform other related duties as assigned.
  • Max. file size: 20 MB.
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